novosdrop Order & Shipping Policy

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Thank you for choosing novosdrop. Our team is committed to getting your grocery and kitchen essentials to you safely, efficiently, and with complete visibility at every stage. This policy explains how we process, ship, and support your orders throughout the United States.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are prepared and released to our carriers within 1–2 business days, counted Monday through Friday and excluding federal holidays.
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are typically handled the same day. Orders received after 2:00 PM EST, or on weekends, are addressed on the next business day.
• Perishable Goods Handling: Items that require temperature control are sealed with cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is shown clearly at checkout before you confirm your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	USD 5.99	Ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE (USD 0.00)	Automatically applied to standard orders totaling over USD 50.00.
Expedited Shipping	2–3 business days	USD 14.99	Priority handling for faster arrival.
Overnight Shipping	Next business day	USD 29.99	Next-day express delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. Minor delays can occur during peak holiday periods or due to severe weather conditions.

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International Shipping

novosdrop also ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: Shipments crossing international borders may incur import duties, value-added taxes (VAT), or customs handling charges assessed by the destination country. These amounts are set by your local customs authority and are payable by the recipient.

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Order Tracking & Delivery Confirmation

As soon as your order ships, we send an automated confirmation email that includes a direct tracking link and carrier information.

Should you not receive a tracking number or see tracking activity within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

Because we begin processing quickly to keep dispatch times short, please act fast if something needs to change.

• To update your shipping address or adjust your order, contact us within 1 hour of placing it at [email protected].
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, address changes are no longer possible.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, let us know within 48 hours of delivery and include photos so we can issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it has not arrived, or if any items are damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: novosdrop
• Customer Support Email: [email protected]
• Customer Support Phone: 16018682553
• Physical Business Address: 50 NORTHTOWN DR APT 18A, JACKSON, MS 39211-9211, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST